At Mystic Thrift Store, we’re passionate about curating unique treasures and crafting custom creations that spark joy. But hey, we get it – sometimes things just don’t click. If you’re not completely satisfied with your purchase, we’re here to make things right.
Our Hassle-Free Return Policy
- Eligibility: Any item purchased from Mystic Thrift Store is eligible for a return or refund, no questions asked. Whether it’s a vintage find that doesn’t quite fit your vibe or a custom creation that missed the mark, we’ve got you covered.
- Initiate a Return: Simply drop our customer service team a line at customer.service@mysticthriftstore.com to request a return. We’ll provide you with a prepaid shipping label to send the item back to us, hassle-free.
- Refund Processing: Once we receive your returned item, we’ll promptly process your refund. Please allow 7 to 10 business days for the refund to appear in your account. Keep in mind that processing times may vary slightly depending on your financial institution.
Important Notes
- Return Shipping: We’ll cover the cost of return shipping for eligible items. Just use the prepaid label we provide, and you’re good to go.
- Damaged or Defective Items: If you receive a damaged or defective item, please contact us immediately. We’ll gladly arrange for a replacement or a full refund, including any shipping costs.
- Custom Creations: For custom-made items, please double-check your order details before confirming. Once production begins, we may not be able to accommodate changes or cancellations.
We’re committed to providing a delightful and stress-free shopping experience. If you have any questions or concerns about our return policy, don’t hesitate to reach out to our friendly customer support team.
